Shipping policy
📦 Shipping Coverage
We currently ship to all locations within Malaysia, including Peninsular Malaysia (West Malaysia) and East Malaysia (Sabah & Sarawak).
⏱️ Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
(This matches common Malaysian store practices)
🚀 Estimated Delivery Time
- West Malaysia: 2–5 business days
- East Malaysia (Sabah & Sarawak): 3–7 business days
Delivery times may vary due to courier delays, peak seasons, or unforeseen circumstances.
💰 Shipping Fees
- Standard Shipping: RM5 – RM10 (calculated at checkout)
- Free Shipping: Available on orders above RM100 (West Malaysia)
📍 Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your parcel in real-time through the courier partner.
📬 Courier Partners
We work with trusted delivery services such as:
- J&T Express
- Ninja Van
- DHL eCommerce
- Pos Laju
⚠️ Delivery Notes
- Please ensure your shipping address and contact details are correct.
- We are not responsible for delays caused by courier services, weather, or peak seasons.
- Remote areas may require additional delivery time.
❗ Failed Delivery / Incorrect Address
If a parcel is returned due to incorrect address or failed delivery attempts:
- Additional shipping charges may apply for re-delivery.
📦 Damaged or Lost Parcels
- If your order arrives damaged, contact us within 48 hours with proof.
- If your parcel is lost, we will assist with an investigation and resolution.